CUSTOMER SUPPORT - FREQUENTLY ASK QUESTIONS

How to Shop?

It’s Easy just follow the steps below:

1. Log in to your account or sign up for a new account if it’s your first time purchasing.
2. Browse through our products catalog, add the item that you are interested into the cart by selecting your preferred colour and size that fit you.
3. You may continue shopping or checkout your order by viewing your shopping cart.
4. Fill in your full and correct personal details including email address, name, contact number and shipping address.
5. Check out your order.
6. An order confirmation email will be sent to your registered email immediately once you place your order.
7. Please make your payment according to the banking details stated (via Internet Banking or make payment at Bank Counter/ ATM / Cash Deposit machines or TNG payment).
8. Kindly put your Order ID as your remark & take a clear snapshot of your ATM Fund Transfer receipt or an Online Banking Transaction screenshot.
9. Attach and upload the receipt / snapshot on the payment page for payment verification.

How long it takes to verify my payment?

Please kindly give us up to 24 hours to verify your payment, excluding Sunday and Public Holidays.